Frequently Asked Questions

Login Help:

1. I'm not usually asked to login. Why now?

   Most likely the "cookies" on your internet browser got deleted. All you need to do is re-login. After you login, it should go back to the way it was before this issue - simply click on an article to go directly to the full story.

2. I forgot my username and password. Can you email them to me?

   Please go to our forgotten username and password page:  http://www.fundfire.com /user/password

3. My username and password don't work

   If you tried to login and received the message, "The username and/or password you entered are not valid", please check your username and password and try again.

   If you are keying in the correct information and still cannot access the site, please refer to the next question below.

4. Why am I being asked to login every visit?

   Many login problems can be solved by instructing your web browser to accept "cookies" from our website. Please try the following steps to resolve your login issue:

   1. Open your internet browser (i.e. Internet Explorer, Mozilla FireFox)
   2. Click "Tools" on The Menu Bar
   3. From the Drop Down List, select "Internet Options"
   4. Go to the tab marked "Privacy"
   5. Click on the "Sites" button
   6. Enter this in the URL field: fundfire.com
   7. Click on the "Allow" button
   8. Click "OK" at the bottom of the screen
   9. Click "OK" again
   10. Try to login again.

   Note: Some companies do not allow employees to alter their "cookies" settings. Please contact Customer Support if you still can't login, or if you have any difficulty completing these steps.

5. I submitted my email address to the username/password reminder page but I haven't gotten a copy of my username and password.

   First, please check your SPAM/Junk email folder to make sure the email was not misdirected there.

   If not, please note that the email address you key in must be identical to the email address we have on file for you. If you're not sure what email address you're subscribed or you continue to experience difficulty retrieving your username and password, please log a case with customer support below and select the "I cannot login" option. We will respond within 2 business days.

Access Help:

1. How do I signup for a subscription?

   Click here to sign-up for FundFire and you will receive a two-week free trial, or if eligible, you will automatically be added to your company's existing subscription at no additional cost.

   If you have questions about signing up for FundFire, please call Customer Support at (212) 542-1245.

2. I'm having trouble accessing FundFire on my Blackberry.

   a) Our supported level of BlackBerry Enterprise Server is version 4.0 and above. The supported level of BlackBerry devices is also version 4.0 and above.

   b) Our sites use "cookies" to remember who you are for each visit. You must have "cookies" handling enabled to access FundFire on your blackberry. you will need to work with your technology department to configure the "cookies" settings on your mobile device.

Technical Support:

1. I'm no longer receiving the daily emails

   Please contact Customer Support.

General:

1. How does FundFire fit in with our compliance needs?

   We've designed FundFire working with investment managers' compliance departments to be compliance-friendly. Any submissions to the FundFire Web sites automatically generate a copy of what you've written. Our systems send that copy to the email account associated with your username on any communication you make through our site. Your firm's compliance systems capture the email as it arrives in your inbox. This system works when forwarding a story to a friend, submitting a comment in one of our discussions, providing feedback on one of our articles, asking a question in YourQ&A, nominating an expert, and sending a message to an editor.